A DVSA-approved Class 4 station on the Mills Hill trading estate in Middleton, trading since 2013, open half eight to five, Monday to Friday. No website.

The timing problem is the whole brief. People remember the MOT in the evening, at the weekend, or the morning the certificate runs out. Every one of those is a moment the workshop is shut and the phone is not answered. A brochure site would have been open at the wrong times too.

The reputation problem is harder and we did not design around it. Thirteen years of work has produced 4.2 on Yell from five ratings. That is the only rating published about the business anywhere, and no amount of page design invents the other ninety-five.

The page knows the time. A status light in the call bar reads open or shut against the real opening hours, and the line under the masthead changes with it: ring us now, or leave the registration and we ring you back at half eight tomorrow. Being closed becomes a sentence rather than a dead end.

The booking form asks for a number plate first, drawn as a number plate: the GB band, the yellow field, the uppercase letterforms. It is the one piece of information every driver can give from memory, and it turns a form into something you can finish at a bus stop. No account, no password, nothing to download.

What it is in for, when the MOT runs out, which day suits and a number to ring back. Nine fields, and the copy promises the price is quoted before anything is done.

The test itself is explained rather than asserted: the eight sections of the DVSA inspection manual, listed, with the line that every tester in the country works to the same eight. A garage cannot differentiate on the test. It can differentiate on saying so.

Three review slots on the page are empty and say so: blank, on purpose, no invented customers on this page.

It would have taken ten minutes to write three plausible reviews, and every mockup in this trade does. We will not put words in a garage's customers' mouths, and a fake review is the one thing on a page like this that can be checked and disproved.

The real 4.2 from five ratings is published instead, with the sentence that it is the only rating out there and that it is something to work on. A text after the job with a link is what fills those three slots, and that is a business change rather than a design one.

The page carries a mockup banner at the top for the same reason: it states who built it, that nothing on it is live, and which parts are placeholders. The three tyre brands are standing in until the garage says which they actually fit.

Built as a working page and sent to the garage as a mockup. Everything factual on it (the DVSA station number, the class, the hours, the address, the services) is what the business already has published about itself.

It is not live, and whether it goes live is the garage's decision.